Associate IT Operations Analyst

About the role

Nalco Water, an Ecolab company, is seeking an IT Operations Support Specialist to join our industry-leading team. As an IT Operations Support Specialist, you will be the first point of contact for our field teams and customers, troubleshooting 3D TRASAR and Nalco field equipment and delivering problem-solving support that drives a high level of customer satisfaction. If you are a technical professional who enjoys working with customers, we invite you to apply.

What’s in it For You:

·         Opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environment

·         Join a large, growing company offering excellent benefits

·         Opportunity for a long-term, advanced career path and growth with a global leader

·         Access to best-in-class resources, tools and technology

·         Thrive in a company that values a culture of safety, including top-notch safety training and personal protective equipment

What You Will Do:

·         Serve as the first line of contact for troubleshooting 3D TRASAR and Nalco field equipment

·         Provide live phone support to field representatives on standard equipment and e-catalog products, referencing specifications, product literature and pricing

·         Use SAP to communicate with customers on pricing, warranty and equipment parts

·         Track phone and email support tickets in ServiceNow

·         Provide technical guidance to product marketing, R&D and commercialization teams in assigned technology areas

·         Partner with the Level 2 support team to resolve escalated issues

·         Support team vision, goals and metrics

Position Details:

·         Work week and shift:  Hybrid Monday – Friday, 8:30am – 5:00pm

·         Location: Naperville, IL

Minimum Qualifications:

·         Bachelor’s degree or equivalent work experience

·         2 years of technical experience

·         2 years of customer service, contact center or related experience

·         Basic knowledge of PLCs and electrical components

·         No immigration sponsorship is available for this role at this time.

Preferred Qualifications:

·         Experience using SAP and Microsoft Office Suite

·         Understanding of industrial electrical and mechanical systems

·         Ability to analyze and interpret spreadsheet data in a logical manner

·         Ability to lead customer conversations and explain technical information with clarity and confidence

·         Consultative approach to problem-solving

·         Organizational skills and attention to detail

·         Ability to manage multiple projects and work efficiently against deadlines

·         Ability to work through high-pressure situations and drive issues to a positive resolution

Annual or Hourly Compensation Range

Benefits 

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. 

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here. 

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

Americans with Disabilities Act (ADA) 

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.