Business Analyst - Service Delivery

About the role

Make your make in Claims Technology

At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology team equips our colleagues with the latest tools to complete their work efficiently and with the highest standards of excellence. The team is responsible for shielding the company’s systems from security risks, while designing technology strategies that enable AIG’s businesses to achieve their goals. AIG’s Information Technology functions include enterprise architecture, software and systems engineering, cybersecurity, and technology risk and compliance.

About the Role

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Business Analyst, Global Claims Technology to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Come join the AIG General Insurance Claims Technology team in this Business Analyst role. In this role you will be a key member in working on technology initiatives specifically on our Global Fraud initiatives, with our business stakeholders as the conduit to ensure business needs are translated into actionable technology requirements in alignment to advance our Claims technologies, tools and platform. You will work closely with business units and the technical development teams throughout the development lifecycle.

How you will create impact

Core Duties and Responsibilities:

• Essential to be able to build an understanding of the business at a level of detail to identify and address critical issues
• Work with clients to determine business requirements, priorities, define key performance indicators (KPI), and support defining our Claims Technology North Star.
• Engage business and development teams to design, and document data flows, mappings, and key business requirements.
• Accountable for providing project leadership including facilitating requirements gathering and presenting findings to all levels of management
• Conducting analysis of functional business processes and functional business requirements and drive the development of user stories as a member of an Agile Scrum Team

• Primary Role and Responsibilities
  • Participate in key AIG initiatives that involve documentation of processes, requirements, and system analysis.
  • Investigate identify system bugs and resolve issues
  • Participate in review meetings with IT, external and internal business partners
  • Develop and execute test plans to confirm user requirements
  • Develop user guides, release notes, and training material for the end users

Qualifications

• Knowledge and experience with the Insurance business.
• Ability to interact with business, operations, information technology and multi-disciplined stakeholders. A successful candidate will be able to converse with these diverse stakeholders, understand their process, outcomes and be able to articulate opportunities, improvements as well as document Standard Operating Procedures (SOP)
• We are seeking candidates that have an analytical and data driven mindset, we encourage out of the box thinking, leveraging past experiences to identify innovative solutions to opportunities.
• Experience in Enterprise business process monitoring (BPM) technologies (e.g. Pega and equivalents).
• Excellent communication skills, both written and verbal are required, this includes and not limited to writing emails, newsletters, PowerPoint presentations, executive updates, task lists etc.
• Proficient in using flowchart and diagramming software (e.g., Microsoft Visio)
• Knowledge and proven past track record of being able to ask the right questions with non-technical individuals to understand the process, learn it, and identify opportunities where technology can make a difference. 
• Bachelor’s degree and/or equivalent work experience

The base salary range for this position is $96,000- $129,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. Your actual compensation will be dependent on your skills, experience, and qualifications.  If your compensation expectations are above the posted range, we still encourage you to apply—your unique background matters to us.  In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here:  2026 Benefits Overview

Veterans encouraged to apply

#LI-AIG #Claimstechnology  #AIGhiring  #businessanalyst

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

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