Coordinator - VIP Marketing

About the role

What are we building?

Hard Rock Digital is a fiercely focused team working to become the best online sportsbook, casino, and social gaming company in the world. We're building a deeply curious team with a passion for learning, operating, and building new products and technologies for millions of consumers. We're customer-obsessed — we care about each customer interaction, experience, behavior, and insight, and strive to ensure we're always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us? 

What’s the position? 

• Under the direction of Sr Director, VIP the incumbent performs multiple office activities, thereby relieving the VIP team of clerical and administrative details.

• Works closely with VIP management and host team in matters relating to assignment of players and proper issuance of complimentary and ensures team has the most up to date information impacting guests.

• Manage hospitality asset inventory including VIP event tickets, experiences, gifts, etc.

• Exhibit conduct in accordance with all Gaming Commission Regulations and Hard Rock Digital departmental policies and procedures.

• Compose and type routine or complex correspondence and reports from rough drafts, editing format, grammar, punctuation or spelling as needed.

• Screen telephone calls and visitors, ascertaining who can be re-directed to subordinate management.

• Provide information to callers, including senior management and key external sources which requires a comprehensive knowledge of company policies, practices, and operations.

• Update the VIP team regularly on all areas impacting guests, including promotions, events and concerts.

• Coordinates complimentary process with VIP team and other operating departments.

• Produce reports as requested such as number of attendees to events and performance as affected by event. 

• Perform a broad range of administrative details of a highly confidential nature on a regular basis and makes independent decisions for which probable errors could result in unnecessary costs.

• Greet guests and participate in social events and special promotions.

• Maintain calendars for the VIP Leadership, regularly arranging for meetings, conferences, and appointments.

• Arrange hotel, dining, entertainment, and travel accommodations.

• Follow up on all assignments delegated to subordinate managers as to status, expected completion date, etc.

• Promote positive public/employee relations at all times.

• Perform all other related and compatible duties as assigned.

• This is a primarily floor-based role, which involves moving around the venue and at guest events for extended periods and communicating with guests in person and by phone, with or without reasonable accommodation.

Requirements

What are we looking for?

• High School diploma or equivalent with one (1) year experience in a similar administrative role or an equivalent combination of education and experience

• One (1) year of related casino experience required along with experience with any other gaming player rating system of at least one (1) year as well

• Occasionally move light items such as event materials or gift packages, with or without reasonable accommodation

• Ability to work on a computer and review documents, reports, and event materials, with or without reasonable accommodation

• Credit Check

• Criminal Background Check

• While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments)

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include: 

• Competitive pay and benefits

• Flexible vacation allowance

• A hybrid / remote working environment 

• Startup culture backed by a secure, global brand 

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).