Customer Project Manager – Hospital Patient Monitoring (Field: Boston)

About the role

Job Title

Customer Project Manager – Hospital Patient Monitoring (Field: Boston)

Job Description

Lead high‑impact healthcare technology solution implementations as a Customer Project Manager for our Hospital Patient Monitoring (HPM) business, driving end‑to‑end delivery of complex solutions while partnering with clinical and technical teams to optimize care delivery, exceed customer expectations, and shape the future of connected healthcare.

Your role:

• Lead end‑to‑end delivery of HPM (hospital patient monitoring) implementations, including IT solutions, capital equipment installation, and systems integration, across projects of varying scope and complexity.  Ensure adherence to the statement of work while driving a high‑quality customer experience.
• Coordinate and lead cross‑functional internal and external clinical, technical, and sales teams in partnership with hospital stakeholders to ensure aligned execution and strong team performance.  Motivate teams to deliver against timelines, quality standards, and project objectives.
• Develop and execute comprehensive project plans using the Philips Project Management Methodology, including work breakdown structure (WBS), communication coordination, risk management, change management, stakeholder analysis, and resource management plans.  Continuously monitor progress and provide clear and timely status updates.
• Ensure site readiness and proactively manage timelines, risks, and dependencies to maintain project momentum and prevent delays.  Drive issue resolution and decision‑making to keep projects on track.
• Communicate effectively with all stakeholders and third‑party vendors through structured updates and governance rhythms, while managing key business metrics such as inventory planning, project cycle time, forecast accuracy, revenue recognition, and customer satisfaction.

You're the right fit if:

• You’ve acquired 5+ years of experience in direct project management, IT integration/implementation, or related skills in effectively managing customer relationships in a healthcare service delivery environment.  Experience with hospital patient monitoring equipment and solutions preferred.
• You have an active Project Management Professional (PMP) certification through the Project Management Institute (PMI) (or required to obtain within 18 months from beginning of employment).
• You have a bachelor’s degree in project management, information technology, computer science, clinical, or other related field of study or equivalent combination of education and above listed experience.
• You’re a strong, influential leader who effectively engages and aligns diverse project resources and stakeholders, while demonstrating exceptional interpersonal, organizational, and communication (written and verbal) skills.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field position.  You must be able to travel for business, approximately 75% travel across the specified geography is required, the average driving time is 1-4 hours daily, occasional overnight stays and travel by air and/or train may be required, further support across the zone is required, and occasional national travel may be required.  You must also adhere to the following: work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment, adhere to requirements and comply with vendor credentialing, work flexible hours (based on business needs), wear all required personal protective equipment.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in Massachusetts is $101,000 to $160,000 annually.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.    

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Boston, MA.

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.