Executive IT Support Specialist

About the role

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

EXECUTIVE IT SUPPORT SPECIALIST

SpaceX is looking for an Executive IT Support Specialist to provide world-class support to our executive team. This person will ensure that executives have state-of-the-art, always-on, always-working IT solutions. To be successful, this person must be self-directed, motivated, organized, and results-driven. This person must have excellent listening skills and excellent oral and written communication skills. 

RESPONSIBILITIES:

• Provide high-level customer support with a focus on ownership and follow-through with every interaction.
• Promptly resolve challenging escalations involving hardware, software, and network issues.
• Work closely with the corporate Information Technology, Applications, and Information Security teams to ensure enterprise solutions will enable the executive team.
• Design, document, deploy, and support a wide range of technologies used by the executive team in both their offices and residences.
• Provide AV and conference support for onsite and offsite meetings, events, and presentations, including the technical setup for highly visible executive sessions.
• Handle sensitive information with discretion and confidentiality.
• Manage schedules and provide after-hours and weekend support when necessary.

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate.
• 3+ years of experience in enterprise IT support.
• 1+ years of experience in executive IT support.
• Experience with Windows, OS X, iOS, or Android operating systems.

PREFERRED SKILLS AND EXPERIENCE:

• Bachelor's degree in computer science or engineering.
• Experience with the Microsoft stack, including Active Directory, Exchange, Outlook, ActiveSync, SharePoint, Microsoft 365, and Microsoft Teams.
• Experience with the Google stack, including Google Workspace, Gmail, Calendar, Drive, and Google Meet.
• Experience with video conferencing hardware and software.
• Strong general computer technology skills.
• Demonstrated knowledge in both wired and wireless network technologies.
• Excellent written, verbal, and phone communication skills, given the high visibility of this position.
• Knowledge of emerging technologies (latest and greatest hardware/software).
• Experience working with and supporting an executive client group.
• Ability to prioritize executive support issues above all else.
• Ability to make independent judgment calls to resolve urgent and critical matters.
• Ability to provide lightning-speed response to all executive support requests.
• Can-do attitude, defaulting to "yes, we will figure out a way".
• Desire to not rest until problems are solved.
• Ability to proactively test for possible failure scenarios and consider edge cases.

ADDITIONAL REQUIREMENTS:

• This role requires you to be onsite. Hybrid or remote work will not be considered.
• Willing to work extended hours and weekends when needed.
• Ability to lift 30 lbs. unassisted.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [email protected].