Hazardous Materials Helpdesk Telephone Rep
In short. Hazardous Materials Helpdesk Telephone Rep at United Parcel Service: a part-time mid-level role, on-site in Worldport Freight Facility. The employer does not list a salary. Main work: Fields calls from external customers concerning proper guidelines for shipping dangerous goods. Skills mentioned: Excel. Posted Oct 30, 2026, checked on the employer's site 34 min ago.
- Early applicant
Opens United Parcel Service's own application page. No sign-up on Sudo Get Job.
Summary
This position answers inbound calls in a phone center setting. The telephone representative provides excellent customer service to internal and external customers concerning dangerous goods regulatory shipping, packaging, marking, labeling, documentation, etc. He/She performs other tasks as requested. This coverage position is well-suited for an individual who is flexible and eager to work additional hours.
Quoted from United Parcel Service's description, not rewritten.
Skills mentioned
About the role
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Job Description:
Job Grade:A15
Days: Sunday - Wednesday
Hours: Sunday 1:00 PM - 7:00 PM, Monday-Wednesday 2:00PM - 8:00PM
This is not a remote position
Flexibility with Sunday hours is required for this coverage role as the Helpdesk is open 24 hours a day, 7 days a week. This position could work different hours on Sunday to cover for other employees and changing operational needs.
Job Summary
This position answers inbound calls in a phone center setting. The telephone representative provides excellent customer service to internal and external customers concerning dangerous goods regulatory shipping, packaging, marking, labeling, documentation, etc. He/She performs other tasks as requested.
This coverage position is well-suited for an individual who is flexible and eager to work additional hours.
Responsibilities:
- Ensures external customers and UPSers are in compliance with hazardous materials/dangerous goods laws and regulations.
- Fields calls from external customers concerning proper guidelines for shipping dangerous goods.
- Fields calls from UPSers in the operation concerning proper guidelines for accepting, loading, and storing air, ground, domestic, and international dangerous goods.
- Fields calls from UPSers regarding dangerous goods documentation for flights.
Qualifications:
- Customer Service skills/experience
- UPS operations knowledge
- Good verbal communication skills
- Good written communication skills
- Quick decision-making skills
- Working knowledge of Microsoft Word, Excel, Access, and Outlook
- Prefer previous hazardous materials/dangerous goods experience
Location: Worldport Freight Facility, Louisville, Kentucky
Must be currently located in the same geographic location as the job or willing to self-relocate.
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Opens United Parcel Service's own application page. No sign-up on Sudo Get Job.
