IT Business Analyst

About the role

What Application Development & Maintenance contributes to Cardinal Health
Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.
Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications.

Job Summary

The Senior IT Business Analyst partners with business leaders, product owners, and IT teams to identify business needs and deliver enterprise application solutions across ERP (such as SAP), CRM (such as Salesforce), and integration platforms. This role focuses on both project delivery (Build) and ongoing operational improvement (Run), translating business processes into clear requirements and functional specifications. The ideal candidate brings solid business analysis fundamentals, practical familiarity with enterprise ERP and CRM systems without requiring deep single-platform specialization, and a strong curiosity to learn and expand their technical skills across modern applications and emerging AI tools.

Responsibilities

• Participates in conversations with business partners to understand requirements, investigate operations, and work with IT leads to identify viable solution options
• Develops business process knowledge and creates process flow diagrams, functional requirements, and related documentation
• Translates business needs into clear user stories, acceptance criteria, and system documentation using tools such as Jira or Azure DevOps
• Partners with ERP (e.g., SAP) and CRM (e.g., Salesforce) technical teams to support process enhancements and cross-system data flows
• Supports data mapping, interface concepts, and reporting requirements between enterprise systems
• Collaborates with business users and technical teams to coordinate and execute User Acceptance Testing (UAT) and defect management
• Communicates technical concepts and project progress simply and concisely to business partners and IT support teams
• Actively learns new enterprise applications, IT tools, and technologies to expand functional and technical contributions across the IT organization
• Explores and applies AI-assisted productivity tools to streamline requirements analysis, documentation, and testing workflows

Qualifications

• Bachelor's degree in a related field preferred, or equivalent work experience preferred
• 4–8 years of Business Analysis or related experience supporting enterprise applications, preferred
• Functional knowledge of enterprise ERP systems (e.g., SAP) and processes, preferred
• Familiarity with enterprise CRM platforms (e.g., Salesforce) and integrations, preferred
• Experience documenting user stories and managing backlogs (Jira, Azure DevOps), preferred
• Experience with process mapping and flow diagramming (Visio, Lucidchart), preferred
• Experience with test execution, defect triage, and UAT coordination, preferred
• Strong verbal and written communication skills with the ability to bridge business and technical teams, required
• Willingness and enthusiasm to learn new IT applications, system configurations, and modern technologies, required
• Familiarity with AI tools (e.g., Microsoft Copilot, generative AI for documentation, or platform AI capabilities), preferred

What is expected of you and others at this level

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems
• Solutions are innovative and consistent with organization objectives
• Completes work; independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues

Anticipated salary range: $96,300 - $137,600

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 1/05/2027

*if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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