Lifecycle Services Engineer I

About the role

Proconex is the exclusive Emerson Impact Partner for Emerson Automation Solutions in the Mid-Atlantic region. We provide a full portfolio of Process Automation Control Systems, Valves and Control Devices, and related technologies and services to a range of customers—in the Life Sciences, Chemical, Power, Refining, Oil & Gas, Food & Beverage, Paper, Metals, and other industries, as well as commercial enterprises and campus facilities. With three strategically located offices, Proconex maintains a deep dedication to its 200+ employees, a sharp focus on safety and quality, and the drive to deliver.

Job Title

Lifecycle Services Engineer I

Job Overview

The Lifecycle Services Engineer I provides field-based engineering services to support the installation, maintenance, troubleshooting, lifecycle management, and optimization of industrial automation systems. This role performs preventative maintenance, software installations, system upgrades, troubleshooting, and commissioning support while developing technical expertise under the guidance of more experienced engineers. The position requires strong problem-solving skills, adaptability, and a commitment to delivering safe, high-quality customer service.

Key Responsibilities

• Serve as a primary or secondary customer contact during field service engagements, building positive customer relationships through professional communication and follow-through.
• Perform preventative maintenance activities and system health assessments on industrial automation systems to support reliability and lifecycle objectives.
• Troubleshoot routine automation, hardware, software, instrumentation, and network issues, escalating complex problems as needed.
• Execute software installations, upgrades, patches, and system configuration activities in accordance with established engineering standards and procedures.
• Support system migrations, version upgrades, and deployment activities across physical and virtual environments.
• Assist with project execution activities, including system setup, testing, Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), commissioning, and startup support.
• Support lifecycle planning efforts by identifying aging hardware, software, and infrastructure risks and assisting with corrective action plans.
• Prepare service reports, technical documentation, redlines, and project records in accordance with company and customer standards.
• Adhere to customer site procedures, quality requirements, cybersecurity standards, and company operating procedures.
• Participate in emergency service and on-call support activities as required.
• Identify and communicate safety, quality, cybersecurity, and project risks while supporting a culture of operational excellence and continuous improvement.
• Maintain required technical training, certifications, and professional development activities.

This role requires regular travel to customer sites and the ability to support field-based service activities as business needs require.

Basic Qualifications

• Bachelor's degree in Engineering, Engineering Technology, Computer Science, Information Technology, or a related technical field, or equivalent combination of education and experience.
• Experience supporting industrial automation systems, instrumentation, controls, field service operations, or related technical environments.
• Experience troubleshooting hardware, software, networking, or computer systems.
• Experience working with Microsoft Windows operating systems and system upgrades.
• Experience working in customer-facing technical support or service environments.
• Experience following technical procedures, safety requirements, and quality standards.

Preferred Qualifications

• Experience with Emerson DeltaV or other Distributed Control Systems (DCS).
• Experience supporting PLC, SCADA, or industrial automation systems.
• Knowledge of industrial networking and cybersecurity fundamentals.
• Experience with Windows Server administration.
• Familiarity with SQL databases and database management concepts.
• Experience with VMware or virtualized environments.
• Knowledge of industrial electrical systems, instrumentation, and wiring practices.
• Experience supporting commissioning, startup, or maintenance activities in industrial process environments.
• Previous participation in an industrial on-call support rotation.

We are proud to be an employee-owned organization. Through our ESOP, every team member shares in the growth and success of the company, fostering a culture of collaboration, accountability, and long-term rewards.

Proconex offers a standout culture, fantastic work environment, and has very competitive benefits to include premium medical, 401K match, tuition reimbursement, and other unique incentives.

When receiving e-mails from a Proconex or Valspec recruiter, you will only receive e-mails from addresses ending in @proconexdirect.com, @proconex.net or @valspec.net.  Any other domains are impersonations and should be ignored.

Candidates must be legally eligible to work in the United States without company sponsorship.  Also, we are not interested in working on a corp-to-corp basis with other companies at this time.

Any third-party unsolicited resume submission(s) will immediately become the property of Proconex. Proconex will not pay any fee to a submitting employment agency, person, or entity unless a signed agreement is established.

Proconex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, sexual orientation, gender identity, disability, protected veteran status or any other protected class. We are committed to providing a professional environment free of any discrimination or harassment, and we are proud to be a Drug-Free Workplace.