Member of Technical Staff, Program Manager

About the role

Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma. It is where marketing teams do the work: research, briefs, content, campaigns, reporting, all in one place, alongside agents that carry the load with them.

Built on 2B+ real user prompts and growing, Profound’s data shows you what people ask AI and what the models say back. Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research. It measures what works and gets better every day.

We're hiring a Member of Technical Staff, Program Manager to lead complex engineering programs that span teams and systems. You'll turn broad technical goals into clear plans and drive them through implementation, adoption, and reliable operation.

This is a senior individual contributor role. You'll work closely with engineering leadership, technical leads, and partners across Product, Security, and Operations on programs involving shared platform capabilities, infrastructure, data, and security. You'll help teams make decisions, manage dependencies, and deliver outcomes with clear ownership.

What you'll do

• Lead cross-team technical programs from initial scoping through rollout and adoption, with clear goals, owners, milestones, and measures of success

• Work with engineering leads to understand system dependencies, sequence work, and build realistic plans that account for capacity and technical risk

• Turn ambiguous requirements into concrete decisions and deliverables by bringing the right people together, clarifying tradeoffs, and resolving blockers early

• Coordinate platform migrations and the adoption of shared capabilities, including testing, operational readiness, rollback plans, and retirement of legacy systems

• Partner with Product, Security, and other stakeholders to align technical delivery with customer and business requirements

• Communicate progress, risks, and decisions clearly, and make changes to scope and timing explicit so teams and leadership can act before issues become surprises

• Build lightweight planning and delivery practices that help engineers move faster as the organization grows

Who you are

• Experience leading complex technical programs across multiple engineering teams, with systems, migrations, or platform capabilities you helped bring into production

• A strong technical foundation in software engineering, infrastructure, or distributed systems, with the depth to engage in architecture discussions, understand failure modes, and challenge assumptions

• Comfortable working across APIs, data flows, service dependencies, and operational requirements, even when you are not the implementation owner

• Able to create clarity when goals or ownership are ambiguous, and to judge when to make progress independently and when to escalate a decision

• Trusted for sound judgment and follow-through, and able to align teams without reporting authority

• Clear in writing and conversation, adjusting the level of detail for engineers, leadership, and cross-functional partners

• Thoughtful about balancing speed with reliability and security, and about keeping process proportional to the work

Nice to have

• Experience as a software engineer, infrastructure engineer, or technical lead

• Experience delivering programs involving cloud infrastructure, data governance, identity and access, or multi-region systems

• Experience driving platform adoption or migrations in a fast-growing software company

• Experience building or operating AI-powered products and services

Location

The company is open to this person being based in either San Francisco or New York, and the role is in person.

For this role, the expected base salary range is $180,000 to $250,000. Comp may vary by location. Profound's total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.

Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.