Operations Business Analyst- Rental Recovery

About the role

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

Serve as the subject-matter specialist for Rental vehicle and truck recovery, protecting Home Depot Rental assets by identifying, vetting, and driving the recovery of stolen, converted, and slow-rent vehicles. Analyze GPS, claim, and system data to determine asset status and recovery priority; manage NCIC and Legal Lock processes in partnership with Law Enforcement, Legal, and the Vehicles team; coordinate third-party recovery vendors to return assets to stores and revenue faster. Execute a structured daily and weekly recovery cadence, maintain data integrity across recovery and asset systems, and communicate status, issues, and roadblocks to leadership and cross-functional partners. 

Key Responsibilities:

• NCIC Monitoring, Clearing & Legal Lock: Conduct daily NCIC reviews to identify NCIC-active vehicles and initiate Legal Lock with the Vehicles team. Own the NCIC clearing process—review the Legal Lock dashboard weekly, partner with law enforcement to clear recovered assets, and complete transfers and status updates in the asset management system. 

• Slow Rent Vetting & Recovery Dispatch: Vet the weekly Slow Rent report using GPS data and claim notes to confirm asset location and status; upload validated units to third-party recovery vendors and follow up on dispatched units. 

• Recovery Vendor Management & Billing: Manage vendor partnerships, pull truck rental contracts to support assignments, and submit and reconcile weekly recovery billing for accuracy and cost control. 

• Recovery Validation & System Status: Vet recovered units and confirm recovery details (VIN, location, condition, date); partner with IT to check units in and move them to Out on Repair so assets return to revenue quickly. 

• Large Equipment Recovery Support: Assist with large equipment recoveries as needed, partnering with stores, Asset Protection, law enforcement, and vendors to locate, secure, and return high-value equipment. 

• Fleet Partner Coordination: Review fleet leasing partner reports, update vehicle NCIC status, and keep records aligned with fleet leasing, Fleet, and Tool Rental partners. 

• Asset Protection Case Follow-Up: Work Asset Protection case follow-ups; partner with Asset Protection, ORC, and Legal to support investigations, police reporting, and prosecution of stolen and converted assets. 

• Stakeholder Communication: Serve as primary point of contact for Legal, ORC, law enforcement, Tool Rental, fleet leasing partners, stores, and vendors; respond to urgent recovery, NCIC, and Legal Lock requests with urgency and discretion. 

• Reporting & Process Improvement: Close out weekly follow-ups and complete the Recovery Team recap. Identify theft, conversion, and slow-rent trends; execute core operations projects and process improvements that reduce shrink and increase speed to recovery; facilitate workout problem-solving sessions. 

• Data Integrity & Analysis: Analyze and interpret GPS, claim, and system data to identify discrepancies and prioritize recoveries. Perform cost/benefit analysis and provide data to Recovery Manager to support decision making; communicate issues and roadblocks and escalate high-risk assets. 

• Strategic Thinking & Recommendations: See the big picture, determine the problem and its fundamental parts, synthesize findings, and make oral and written recommendations to upper management. Execute day-to-day processes for areas of responsibility. 
  Direct Manager/Direct Reports:

• Typically reports to Operations Process Manager or Business Manager
• No direct responsibility for supervising others.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Bachelor's Degree is preferred. 

• Law enforcement experience (police officer, detective, or investigator) is preferred, including hands-on work with NCIC entries, stolen vehicle reports, and vehicle recovery and clearing. 

• Asset Protection or Loss Prevention experience is preferred, including ORC, theft, conversion, and shrink-reduction work in a retail or rental environment. 

• Investigations experience is preferred, including case building, evidence and documentation review, police report filing, and partnering with Legal and prosecutors. 

• Experience in vehicle, truck, or large equipment recovery, fleet management, repossession, or rental operations is preferred. 

• Experience using GPS/telematics data, asset management systems, and Excel to locate assets, validate data, and report results is preferred.

• Strong data manipulation skills are preferred, including advanced Excel (lookups, pivot tables, formulas, data cleanup) and Google BigQuery (GBQ/SQL) to pull, join, and analyze large data sets. 

• Experience using AI tools such as Microsoft Copilot, Claude, and ChatGPT to automate workflows, analyze data, and improve reporting efficiency is preferred.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job, or an equivalent combination of education and law enforcement, military, asset protection, or investigations experience.

Preferred Education:

• Bachelor's degree in Criminal Justice, Criminology, Loss Prevention/Security Management, Business, or a related field. 

• Completion of a law enforcement academy or equivalent investigative training

Minimum Years of Work Experience:

• 3

Preferred Years of Work Experience:

5 years of combined experience in law enforcement, asset protection, investigations, or vehicle/equipment recovery

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None required. 

• Preferred: NCIC/state crime information system terminal operator certification. 

• Preferred: State POST law enforcement certification (current or prior). 

• Preferred: Loss prevention or investigations certification such as LPC, LPQ, CFI, or CF

Competencies:

• Leverages Partnerships
• Teamwork Adaptability
• Problem Solving
• Strong quantitative skills such as statistics and data analysis
• Self Development

For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: