Product Support Engineer
In short. Product Support Engineer at Exegy: a full-time mid-level role, hybrid, based in St Louis, MO. The employer does not list a salary. Main work: Troubleshoot, diagnose, and resolve production issues in real time, minimizing service impact. Skills mentioned: Python, Linux, Bash, TCP/IP. Posted Nov 12, 2026, checked on the employer's site 1 hour ago.
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Summary
Exegy is seeking a highly motivated Product Support Engineer to ensure the reliability, performance, and availability of its production systems. This role involves diagnosing critical systems, resolving incidents, and implementing preventative measures to maintain operational excellence. You will collaborate with internal teams to address technical challenges and optimize production environments.
Quoted from Exegy's description, not rewritten.
Skills mentioned
About the role
Exegy is a global leader in intelligent market data, advanced trading systems, and future-proof technology. Exegy serves as a trusted partner to the complete ecosystem of the buy-side, sell-side, exchanges, and financial services technology firms around the globe. Headquartered in St. Louis with regional offices in North America, the UK/Europe and Asia Pacific, Exegy has the global footprint to deliver world-class support and managed services to its customer base of elite financial market participants.
Job Summary
Exegy is seeking a highly motivated Product Support Engineer to ensure the reliability, performance, and availability of its production systems. This role involves diagnosing critical systems, resolving incidents, and implementing preventative measures to maintain operational excellence. You will collaborate with internal teams to address technical challenges and optimize production environments. This position requires technical expertise, problem-solving skills, and a proactive mindset to minimize downtime and enhance system performance.
This is an exciting opportunity for a detail-oriented professional to contribute to the success of a global leader in market data solutions.
Responsibilities
Troubleshoot, diagnose, and resolve production issues in real time, minimizing service impact
Incident resolution and outage call handling; notify internal and external stakeholders and be responsible for resolution, communication, and follow-up
Collaborate with engineering teams to develop and implement monitoring tools, alert systems, and automated recovery processes
Analyze system logs, metrics, and trends to proactively identify potential risks or issues
Monitor production systems and infrastructure, ensuring uptime and performance metrics are met
Execute software deployments, configuration changes, and system upgrades with minimal disruption
Drive continuous improvement by identifying areas for process optimization and operational efficiency
Requires schedule flexibility to support critical operations during major market events or periods of high volatility
Our Ideal Candidate Has:
Degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience
0-2 years of experience in production support, system administration, or monitoring role
Scripting experience (e.g., Python, Bash) to automate monitoring and reporting tasks
Strong technical proficiency in Linux/Unix environments, including troubleshooting, debugging, and supporting complex production systems
Exceptional communication and collaboration skills to coordinate with cross-functional teams effectively
Ability to multitask and prioritize responsibilities
Proven ability to thrive in fast paced day-to-day activity
Proven track record of exceptional performance, high productivity, and meeting deadlines
Preferred: Experience in Financial Markets domain knowledge or financial protocols expertise
Preferred: Working knowledge of networking fundamentals, including TCP/IP, multicast, and RDMA
Opens Exegy's own application page. No sign-up on Sudo Get Job.
