Quality Assurance Analyst (Remote - US)

About the role

*We are open to supporting 100% remote work anywhere within the US.*  

 ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology department. Our team is a leading provider of Digital Transformation services for Federal agencies. Our services focus on enabling agency mission and business transformation using industry-leading low-code platforms, mobile applications, robotics process automation, and data analytics platforms. We are partnered with some of the world’s leading and most innovative companies like Salesforce, ServiceNow, Microsoft, and UiPath. We focus on offering a full range of architecture and planning, system implementation, integration, analytics, and O&M for our customers.   

The Work   

ICF is looking for a Quality Assurance Analyst to support a new Salesforce.com implementation within the Department of Transportation. Our services focus on enabling agency mission and business transformation using industry leading low-code platforms, mobile applications, robotics process automation and data analytics platforms. The programs will have a focus on offering a full range of architecture and planning, system implementation, integration, analytics, and O&M for our customers.  

As a Quality Assurance Analyst at our company, you will have the opportunity to work on new and exciting projects and develop your career.  

What you will be doing:  

• Analyzing user stories and requirements for validity and feasibility  
• Collaborate closely with other team members and departments  
• Execute all levels of testing (System, Integration, and Regression)  
• Detect and track software defects and inconsistencies  
• Provide timely solutions  
• Apply quality engineering principles throughout the Agile product lifecycle  
• Provide support and documentation 
• Lead and or support the UAT effort 
• Report bugs and errors to development teams  
• Help troubleshoot issues  

• Passion for delivering defect free software  

Based on your experiences and interests, we may ask you as a technology professional to support growth-related activities, including (but not limited to) RFI, RFP, prototypes, and oral presentations. Team members are also expected to uphold and maintain appropriate certifications necessary for their practice expertise.   

What you must have:  

• Must have lived in the US for the past 4 years and the work MUST BE PERFORMED in the United States (U.S.), due to federal contract requirements

• 3+ years' experience in quality assurance and or quality control in SaaS applications
• Experience in various testing types, functional testing, regression testing, integration testing and performance testing
• Experience in manual testing, automated testing, or both and must be proficient in test automation, Bug Tracking and Management, test planning and documentation
• Experience leading UAT, writing test scripts, user guides, creating test data, and testing in multiple environments.
• Ability to obtain and maintain a Federal Public Trust.
• Must be a US Citizen or Permanent Resident per Federal contract requirements.

What we would like you to have:  

• Bachelor’s degree in a technical field: Computer Science, Engineering, or related discipline.  
• Strategic perspective and business acumen - Looks toward the broadest possible view of an issue/ challenge; can easily pose future scenarios  
• Demonstrates excellent communication and interpersonal skills; able to communicate clearly and concisely  
• Prior exposure providing testing deliverables within Agile and Scrum methodologies as well as tracking defects and working with team on resolution.
• Experience on US Federal Government Projects  
• Experience with Salesforce and a Salesforce Admin Cert
• Jira, Confluence experience or equivalent  

Working at ICF

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Work Authorization and Sponsorship

All candidates must be authorized to work in the United States. This position is not eligible for new H-1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements.

Reasonable Accommodations

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. 

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration.  Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.  

Pay Range

There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: