Senior Manager, Cloud Engineering

About the role

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

The Senior Manager, Cloud Engineering & Operations is responsible for leading the strategy, architecture, engineering, automation, and operational excellence of the organization's cloud platforms. This role oversees a team of cloud engineers, DevOps engineers, site reliability engineers (SREs), and platform specialists responsible for delivering secure, scalable, resilient, and highly automated cloud services.

The ideal candidate combines deep technical expertise in cloud platforms, infrastructure automation, DevOps methodologies, and cloud security with proven leadership experience building and managing high-performing technical teams. This leader drives cloud transformation initiatives, modernizes infrastructure, refines governance model, engineering standards, and ensures reliable delivery of business-critical services.

KEY DUTIES AND RESPONSIBILITES:

Cloud Strategy & Leadership

• Define and execute the enterprise cloud and platform engineering roadmap.
• Lead the design, implementation, and optimization of public, private, and hybrid cloud environments.
• Develop cloud governance standards, operating models, and best practices.
• Partner with business and technology leaders to align cloud capabilities with strategic objectives.
• Drive innovation and adoption of emerging cloud technologies and automation capabilities.

Cloud Engineering

• Lead the architecture, deployment, and lifecycle management of cloud infrastructure platforms.
• Establish standards for highly available, scalable, and resilient cloud services.
• Oversee cloud networking, compute, storage, backup, disaster recovery, and platform services.
• Ensure cloud environments meet performance, availability, and service-level objectives.
• Drive infrastructure modernization and cloud migration initiatives.

DevOps & Platform Engineering

• Lead development and optimization of CI/CD pipelines, Infrastructure as Code (IaC), and deployment automation.
• Establish platform engineering capabilities that improve developer productivity and self-service adoption.
• Drive DevSecOps, and automation-first practices across engineering teams.
• Standardize software delivery processes to improve velocity, quality, and reliability.
• Promote continuous improvement through automation and operational efficiency initiatives.

Reliability, Security & Compliance

• Partner with Security, Risk, and Compliance teams to implement secure cloud architectures.
• Ensure adherence to regulatory, compliance, and security requirements.
• Establish operational monitoring, observability, incident management, and disaster recovery practices.
• Lead vulnerability remediation, platform hardening, and cloud security governance efforts.
• Drive operational excellence through proactive risk identification and mitigation.

People Leadership

• Build, develop, and mentor high-performing cloud engineering and DevOps teams.
• Establish performance objectives and career development plans for team members.
• Foster a culture of innovation, accountability, collaboration, and continuous learning.
• Lead workforce planning, succession planning, and recruitment activities.
• Manage vendor and partner relationships supporting cloud technology initiatives.

Operational Excellence

• Define and monitor KPIs, SLAs, SLOs, and operational metrics.
• Lead major incident response and post-incident review processes.
• Drive root cause analysis and continuous service improvement initiatives.
• Manage cloud operational budgets, consumption optimization, and FinOps practices.
• Ensure efficient utilization of cloud resources while maintaining service quality.

EDUCATION AND EXPERIENCE:

EDUCATION: Bachelors/4 Yr Degree

YEARS OF RELEVANT WORK EXPERIENCE: 10+ years

YEARS OF MANAGEMENT EXPERIENCE: 5+ years

CERTIFICATIONS / LICENSES: Microsoft Azure Solutions Architect Expert, Azure Administrator, Azure DevOps Engineer Expert, AWS Professional, Google Professional Cloud Architect, or equivalent certifications. Experience leading Site Reliability Engineering (SRE) functions. Experience implementing FinOps and cloud cost optimization programs. Experience managing multi-cloud and hybrid cloud environments. Familiarity with ITIL, Agile, Scrum, and product-centric operating models.

SPECIFIC KNOWLEDGE AND SKILLS:

• Hands-on experience with major cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).
• Strong expertise in Infrastructure as Code through Terraform

• Experience implementing CI/CD platforms using Jenkins and GitLab
• undefinedDeep understanding of cloud security, identity management, governance, and compliance frameworks. Proven success leading large-scale cloud transformation initiatives.Experience with monitoring and observability platforms such as New Relic and Logz.IOundefinedStrong understanding of containers, Kubernetes, cloud-native technologies, and microservices architectures.

Core Competencies

• Strategic Leadership
• Cloud Architecture
• Platform Engineering
• DevOps & Automation
• Site Reliability Engineering (SRE)
• Infrastructure as Code (IaC)
• Cloud Security & Governance
• Financial Management & FinOps
• Vendor & Partner Management
• Incident & Problem Management
• Talent Development
• Executive Communication

Success Metrics

• Cloud platform availability and reliability
• Deployment frequency and release success rates
• Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR)
• Infrastructure automation coverage
• Security and compliance audit results
• Cloud cost optimization and budget performance
• Team engagement, retention, and capability growth
• Business stakeholder satisfaction

Reporting Structure

Reports To: Director, Infrastructure & Cloud Services (or equivalent)

Direct Reports:

• Senior Cloud Engineers
• DevOps Engineers
• Cloud Operations Specialists

This position serves as a key technology leader responsible for delivering secure, automated, scalable, and business-aligned cloud platforms that accelerate innovation and support enterprise growth.

This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities.  Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs, as necessary. 

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If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.