Senior Software Technical Support Team Member

About the role

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

MBI (T2)

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Change Management, Problem Solving, Process Improvements

Certifications:

None

Experience:

8 + years of related experience

US Citizenship Required:

No

Job Description:

Seize your opportunity to make a personal impact as a Senior Software Technical Support Team Member supporting the United States Postal Service. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

MEANINGFUL WORK AND PERSONAL IMPACT

Key Responsibilities:

• Monitoring technical and operational risks
• Identifying application, infrastructure, integration, vendor, and organizational dependencies
• Assessing the effect of dependencies on business-driven delivery timelines
• Performing critical-path and schedule-feasibility analysis
• Supporting risk-burndown planning and reporting
• Coordinating subject-matter experts to investigate and resolve issues
• Supporting/Investigating production incidents, performance problems, defects, and maintenance activities
• Reviewing technical requirements, proposed changes, and cross-system impacts
• Supporting release readiness, implementation coordination, and operational readiness
• Providing evidence-based recommendations to management
• Explaining why a proposed timeline is achievable, achievable with conditions, or not achievable

WHAT YOU’LL NEED TO SUCCEED:

Education

• A degree from an accredited College/University in the applicable field of services is required.

Required Certifications:

• One of the following:
  • SAFe RTE (Release Train Engineer)
  • SAFe Architect
  • PMI ACP (Agile Certified Practitioner)
• Or the ability to perform the following tasks:
  • Performing critical-path and schedule-feasibility analysis
  • Supporting risk-burndown planning and reporting
  • Identifying application, infrastructure, integration, vendor, and organizational dependencies
  • Assessing the effect of dependencies on business-driven delivery timelines

Required Experience:

• 8+ years of relevant experience
• Minimum of 7 years’ experience in enterprise software development

Required Skills:

• The Senior Software Engineer will heavily be using these skills:
  • Governance and coordination
  • Requirements and technical-review support
  • Coordination of supplier and USPS technical teams
  • Change and release-management support
  • Dependency and risk management
  • Readiness assessments
  • Test and implementation coordination
  • Documentation and status reporting
• Must have experience working with, and developing complex enterprise software environments, including the ability to understand:
  • Application and server architecture
  • APIs and system interfaces
  • Databases and data flows
  • Windows and/or Linux environments
  • Network and infrastructure dependencies
  • Production and test environments
  • Cloud or hosted-system dependencies
  • Release and implementation processes
  • Third-party and vendor integrations

Occasional After-Hours Support

Required for:

• Planned software releases
• Implementations
• High-priority production incidents
• Emergency issue resolution
• Critical stakeholder or operational events

Required Technical Skills:

• Understand complex enterprise applications
• Identify technical dependencies and risks
• Evaluate whether proposed timelines are realistic
• Apply critical-path analysis
• Coordinate technical subject-matter experts
• Support production issues and application sustainment
• Explain technical constraints to the PMO and business stakeholders

Security Clearance Level:

• Ability to obtain and maintain a Public Trust clearance and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting.
• This position has a U.S. residency requirement. The USPS security clearance process requires the selected candidate to have resided in the U.S. (including U.S. Territories) for the last five years as follows:
  • U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 6 months consecutively in the last 3 years (unless they meet certain exceptions).
  • Non-U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 90 days consecutively in the last 3 years.

Location:

• Merryfield HQ
  Engineering Building
  8409 Lee Hwy, Merrifield, VA 22116

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#zxc726

The likely salary range for this position is $92,307 - $124,887. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA VA Fairfax

Additional Work Locations:

Total Rewards at GDIT:

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

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