Services Program Manager

About the role

Toshiba Global Commerce Solutions is seeking a Services Program Manager.  Program Manager will be responsible for the day-to-day management of complex Installation Services projects and supporting qualified sales opportunities. This role requires value-based selling expertise, enabling the identification of business needs and the development of customized solutions to address client problems. The Program Manager will work closely with cross-functional teams, including Solution Architects, Customer Success, Sales, and the Director of Installation, ensuring smooth coordination between client resources and TGCS resources. Managing project budgets and aligning them with client expectations, the Program Manager will utilize change control where necessary to maintain profit and loss (P&L) goals while fostering strong client relationships. 

The Program Manager will oversee project planning, execution, and delivery for key initiatives, ensuring these projects align with TGCS’s strategic priorities and are completed on time, within scope and budget, and with high-quality deliverables. Given the customer-facing nature of this role, up to 20% travel is expected. 

Key Responsibilities: 

• Oversee program execution and delivery across multiple complex projects involving TGCS, clients, and third-party vendors. 

• Lead daily project team meetings and collaborate with cross-functional teams to ensure seamless project delivery. 

• Manage project budgets, timelines, and scope, incorporating change control processes when necessary. 

• Develop and manage project plans, ensuring successful outcomes that meet TGCS and client goals. 

• Provide frequent program updates to clients and internal executives, managing escalations and resolving issues efficiently. 

• Mentor Project Managers and grow leadership within the team. 

• Facilitate requirements-gathering workshops, manage risk mitigation, and ensure project documentation is thorough. 

• Provide content for Request for Proposals (RFPs) and Requests for Information (RFIs), and identify opportunities to leverage existing assets. 

Qualifications: 

• Bachelor’s degree with 12+ years of experience or an equivalent combination of education and experience. 

• 12+ years of Project Management experience, with at least 6 years in the retail industry, particularly in store operations. 

• Proven experience with Point-of-Sale installation and cabling projects. 

• Experience creating customer proposals and delivering effective presentations. 

• Strong understanding of P&L responsibilities and financial management. 

• Proficient in MS Office tools, including MS Project and Excel. 

• Exceptional communication and relationship-building skills across all levels of an organization. 

• Strong multitasking and organizational abilities. 

• Experience with project change control processes, including budget and scope management. 

Special Skills: 

• Customer-facing experience, with a services background. 

• Proven ability to manage custom installation projects. 

• Ability to influence and collaborate in a matrixed team environment. 

• Strong problem-solving skills and a focus on delivering results. 

• PMP Certification preferred 

About the Company: 

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy. 

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:  

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance 
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days  

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [email protected] to request an accommodation

DIVERSITY, EQUITY & INCLUSION: 

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)