Trade Desk Support Engineer (Night Shift)

About the role

About Us:

Founded 20 years ago and headquartered in Chicago, the DV Group of financial services firms has grown to more than 600 people operating throughout North America, Europe and Asia. Since spinning out of a large brokerage firm in 2016, DV Trading has rapidly scaled as an independent proprietary trading firm utilizing its own capital, trading strategies, and risk management methodologies to provide liquidity to worldwide financial markets and hedging opportunities to commodity producers and users. Now, DV group affiliates include two broker dealers, a cryptocurrency market making firm, and a bourgeoning investment adviser.

Overview: 

We are hiring a remote Trade Desk Support Engineer (Night Shift) to join our IT department and provide L1 through L3 support for service requests and incidents. This role follows a night shift schedule from 12:00 AM to 8:30 AM Central Time (CT). Customer service and production support are the most important aspects of this role, ensuring timely and professional resolution of issues to maintain smooth operations.

Job Responsibilities:

• Night shift:12:00 AM to 8:30 AM CST
• Monitoring and alerting of critical trading system environments
• Proactive identification and resolution of production issues
• Development of tools and driving efficiency, stability improvements, and automation through scripting
• Troubleshooting and resolution of complex systems issues
• Production deployments of all infrastructure components
• Off-hours pager support on a rotating schedule

Requirements:

• Minimum 3 years of relevant experience 
• Strong working knowledge of UNIX environment/Unix commands
• Database knowledge with sql - MySQL, InfluxDB
• Strong scripting knowledge - Python/Bash
• Minimum B.S. in Computer Science or equivalent
• Excellent interpersonal and communication skills are essential
• Ability to switch and track various ongoing tasks and issues is required
• Attention to detail in problem solving
• Ability to work under pressure within a dynamic trading environment
• Ability to work independently and collaboratively within a team

Preferred: 

• Experience using Jira as a ticket/work request system
• Experience using Grafana/InfluxDB/Icinga
• Linux desktop support experience
• Experience with version control systems such as git/puppet
• Network troubleshooting and analysis experience

Benefits:

• Discretionary bonus eligibility
• Medical, dental, and vision insurance
• HSA, FSA, and Dependent Care Options
• Employer Paid Group Term Life and AD&D insurance
• Voluntary LTD, Life & AD&D insurance
• Flexible Vacation policy
• Retirement plan with employer match

DV is not accepting unsolicited resumes from search firms. Only search firms with valid, written agreements with DV should submit resumes in response to DV’s posted positions. All resumes submitted by search firms to DV via e-mail, the Internet, personal delivery, facsimile, or any other method without a valid written agreement shall be deemed the sole property of DV, and no fee will be paid in the event the candidate is hired by DV. DV is proud to be an equal opportunity employer and committed to creating an inclusive environment for all employees.